This Cancellation and Refund Policy applies to paid Kaizen Study Visa exam preparation plans, digital portal access, online/offline class-related access, and related services unless a separate written agreement, invoice, or package states otherwise.
Students may request cancellation of future access or recurring billing, where applicable, by contacting support. Once cancellation is processed, future renewals will stop.
Access generally remains active until the end of the already-paid access period unless the plan terms or written support response state otherwise.
Refund requests should be raised within 7 days of payment unless a specific plan, invoice, or written confirmation states a different window. Requests submitted after this period may be declined unless required by law or approved as a special exception.
Kaizen Study Visa may review a refund request when there is a duplicate payment, accidental payment, incorrect charge, failed digital access activation after successful payment, or a technical issue that prevented use of the purchased plan.
Refunds may be declined when the student has actively used paid classes, premium portal features, mock tests, performance evaluation, counselling time, SOP/application support, or other substantial services.
Refunds may also be declined for policy violations, misuse, incorrect information provided by the student, or requests outside the stated review window.
Email kaizenstudyvisa@gmail.com or contact support through the Contact Us page. Include full name, phone number, account email, payment date, payment amount, plan name, payment reference/Razorpay transaction ID if available, and reason for the request.
Approved refunds will be returned through the original payment method whenever possible. Refund timelines depend on Razorpay/payment provider, bank, card network, UPI app, and settlement process.